Where do I go when I need help?
Published：2026-08-07 16:20/Updated：2026-08-07 16:26
Contact details and support hours for Connex.
For questions or problem reports about Connex, please contact:
Email: support.jp@shopline.com
Hours: Weekdays (Mon–Fri) 11:00–19:00 (JST)
Note
Including the following helps us investigate faster:
- The store handle in question (e.g.
shoplinedemo) - When it happened (an approximate time is fine)
- The exact message shown on screen
- The steps you took
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