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"Already connected to another organization"

Published:2026-08-07 16:20/Updated:2026-08-07 16:26

What this message means when adding a connection, and what to do about it.

A store can only be managed by one organization. You see this message when the store you are adding is already connected to a different organization.

What to do

  1. Find out which organization currently manages that store (often another team or colleague connected it first).
  2. Ask that organization's administrator to delete the connection, or to invite you as a member.
  3. If it is not clear which organization should own it, contact support.

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