Cancel orders in bulk

Which orders qualify

Only orders that are processing, unpaid and unfulfilled. Refunded or returned orders, and orders that are paid or fulfilled, are out of scope.

Steps

1. In ［Order operations］, select a SHOPLINE connection, filter and tick the orders.
2. In step 3, choose the ［Batch order operations］ card. The operation type is order cancellation (currently the only one).
3. Continue to the review step.
4. A warning states that this cannot be undone, together with the list of order IDs to be cancelled.
5. Expand the cancellation settings to add an optional reason and to choose whether to email the buyer.
6. Review every order, then click ［Confirm Cancel Orders］.

Checking the result

Success and failure counts are shown with the order IDs.

Large batches run in the background with a progress bar and an estimate. Processing continues even if you leave the page, and you can check the result later in the logs.

Failures show a reason (order not found / not cancellable because it is not processing / not cancellable because it is fulfilled or paid).