How to fix orders that cannot reach the warehouse

This page explains what to do when orders with a red status appear under "Order status" on the [Overview] tab. Where to fix it and what to do afterwards depend on the reason. Find the matching section below using the text in the row's "Reason" column.

First, know what happens after you fix it

Waiting to link (resolves automatically)

Shipping method "○○" is not in the mapping table / Payment method "○○" is not in the mapping table

The delivery or payment method used on this order is not mapped to a LOGILESS option. This often happens right after adding a delivery or payment method in SHOPLINE.

1. Click [Link settings] on that row (the mapping table opens in place).
2. On the row of the method named in the reason, pick the matching option from "LOGILESS delivery methods" or "LOGILESS payment methods" on the right.
3. Click [Save].

Once mapped, every order waiting for the same reason is sent automatically on the next run. See Map delivery and payment methods for details.

Product "○○" is not registered in LOGILESS

A product on the order is not in the LOGILESS product master (there is no LOGILESS product whose product code equals the SHOPLINE SKU).

1. Click [Product sync] on that row.
2. Select the product in the [Only in SHOPLINE] list and register it with [Register N selected in LOGILESS]. Stock on the LOGILESS side is registered as 0, so receive stock in LOGILESS.
   • If you register directly in LOGILESS, make the product code exactly match the SHOPLINE SKU (Steps to take in LOGILESS).

Once registered, the order is sent automatically on the next run.

Cannot be linked (fix, then [Resend])

These are orders that are missing information the sales order needs. Fix the order in the SHOPLINE admin, then click [Resend]. [Open in SHOPLINE] on the row opens that order's admin page directly.

Line item has no SKU

A line item on the order has no SKU. This happens when a product without a SKU was purchased.

The SKU on a SHOPLINE order line is fixed at the value when the line was created. Setting a SKU on the product does not update lines on existing orders. Fix it in this order:

1. In SHOPLINE, set a SKU on the product (variant).
2. Edit the order in the SHOPLINE admin, remove the line item and add the same product again (the re-added line carries the new SKU).
3. Back in Connex, click [Resend] on that row.

To prevent this from recurring, set SKUs until [No SKU] on the [Product sync] tab reaches 0.

SKU is longer than 30 characters

LOGILESS product codes are limited to 30 characters, so a sales order cannot be created with this SKU.

1. In SHOPLINE, change the product's SKU to 30 characters or fewer.
2. Register the product in LOGILESS with the new SKU (you can do this from [Only in SHOPLINE] on the [Product sync] tab).
3. As with "Line item has no SKU", edit the order and re-add the line item.
4. Click [Resend].

No shipping address / No buyer name / No shipping method / No payment method / No order number / Required data missing

The order is missing a field required to create the sales order. Open the order in the SHOPLINE admin, fill in the missing field, then click [Resend].

LOGILESS did not accept the order

LOGILESS refused to create the sales order. This is usually about the sales order contents (address format, phone number, preferred delivery date, etc.). Check and fix the order's shipping address, phone number and delivery preference in SHOPLINE, then click [Resend]. If it still fails, let us know the order number.

Temporarily could not be delivered (will retry automatically)

Communication with LOGILESS failed temporarily. No action needed. It is retried automatically and disappears from the list once it succeeds. If it stays for a long time, click [Run check] under "Connection test" on the [Settings] tab to check the connection status.

Waiting on warehouse / payment (items that need your action)

Awaiting allocation (product not registered)

The sales order has reached LOGILESS, but a product on it is not in the LOGILESS product master, so it cannot be allocated (LOGILESS shows "確認待ち：商品マスタがありません" — pending review: no product master).

Register the product in LOGILESS with the same product code as the SHOPLINE SKU (Steps to take in LOGILESS). The pending state in LOGILESS clears automatically on registration, and the Connex status moves from "Awaiting allocation" to "Awaiting shipment" on the next run. No [Resend] needed.

Awaiting payment confirmation

Payment / approval has not been confirmed on the LOGILESS side. Orders paid in advance (LINE Pay, PayPay, etc.) where the customer has not paid yet stay here.

• When the customer pays, the SHOPLINE order becomes paid and Connex automatically marks it paid in LOGILESS. No action needed.
• If you mark it "paid" manually in the SHOPLINE admin, that is also reflected automatically on the next run.
• For cash on delivery, LOGILESS moves it on when payment is confirmed at delivery.

If it is still not resolved

Send us the order number and the exact text shown in the "Reason" column.