Add a LOGILESS connection
Published：2026-09-14 11:34/Updated：2026-10-05 15:04
To use LOGILESS as the linked system for order & inventory auto-sync, you need a LOGILESS connection in addition to your SHOPLINE connection. Just like SHOPLINE, you create it by entering an ID and granting access on the LOGILESS side.
Prerequisites
- You can log in with a LOGILESS merchant account
- The Merchant ID to link
- At least one store is registered in LOGILESS (sales orders are created in this store)
How to find your Merchant ID
Note
You can find the Merchant ID in the browser address bar after logging in to LOGILESS. If the merchant screen URL is https://app2.logiless.com/merchant/1234/sales_orders, the number right after "merchant/" (1234 in this example) is the Merchant ID.
If the address bar shows https://app2.logiless.com/merchant/sign_in, you are not logged in to LOGILESS yet. sign_in is not a Merchant ID — log in first, then read the number in the address bar (if you enter anything other than digits, the connection is not created).
※ The number in the operator screen URL (https://app2.logiless.com/operator/5678/...) is a different ID. Do not enter that one.
Steps
- Go to [Connections] in the left navigation and click [+ Add Connection] at the top right.
- Under [Select Platform], choose LOGILESS.
- Enter the Merchant ID in [Merchant ID] (e.g.
1234). - Click [Go to LOGILESS Authorization] to open the LOGILESS authorization page. If you are not logged in to LOGILESS, log in first.
- Allow the connection on the LOGILESS page.
- When authorization completes you are returned to Connex, "LOGILESS connection created" is shown and the connection appears in the list.
When the connection is created, the list of stores on the LOGILESS side is imported. During the initial setup you choose which of these stores sales orders are created in.
After creating the connection
Select the connection and the detail panel on the right shows a [Link Settings] tab. This is where you map SHOPLINE delivery and payment methods to the LOGILESS options. See Map delivery and payment methods (the same settings screen can also be opened from within the auto-sync initial setup).
Troubleshooting
| Symptom | What to do |
|---|---|
| "Setup incomplete" is shown and the connection cannot be selected during the initial setup | No store is registered in LOGILESS yet. Create a store in LOGILESS, then click [Refetch stores] at the top right of the connection's [Stores] tab |
| You added a store in LOGILESS but it does not appear in Connex | Click [Refetch stores] on the [Stores] tab to import the new store (the store list is imported when the connection is created and is not refreshed automatically afterwards) |
| You closed the window during authorization | Start over from the Connections page with [+ Add Connection] |
| Something other than Active is shown next to the connection name | See Check connection status. [Reauthorize] resolves it in most cases |
Note
Deleting a LOGILESS connection keeps the delivery and payment method mappings tied to it aside, and they are restored automatically when you reconnect with the same merchant ID. The confirmation dialog shows how many mappings are kept.
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